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Account Manager, SME & Growth

Airwallex· SME & Growth Business
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Hybrid (US - San Francisco), Hybrid (US - New York)$174k - $249k + equityFull-timePosted 5d ago

About the role

Account Manager to manage and grow a substantial portfolio of US-based small and medium-sized business accounts, building trusted relationships with founders, CFOs, CEOs, and other senior stakeholders while driving product adoption and upsell opportunities across Airwallex’s global financial platform.

Responsibilities

  • Own a portfolio of approximately 200 US-based small and medium-sized business accounts, including businesses operating across multiple countries.
  • Build trusted relationships with founders, CFOs, CEOs, and other senior stakeholders to help customers achieve their goals.
  • Drive product adoption and identify high-impact upsell and cross-sell opportunities using customer insight, product knowledge, usage data, and account signals.
  • Expand customers' use of relevant Airwallex solutions, including FX, Cards, Online Payments, and other products that support their financial workflows.
  • Partner with Account Executives, Customer Success, Strategy and Operations, Marketing, Product, Risk, Support, and other internal teams to resolve customer challenges and improve the client experience.
  • Improve Airwallex's products and processes by acting as the voice of the customer and sharing emerging needs, product feedback, and operational issues.

Qualifications

  • 4+ years of account management or software sales experience in technology, SaaS, fintech, payments, or a related industry.
  • Strong sales skills, including value-based solution selling, commercial judgment, and the ability to navigate complex sales cycles.
  • Demonstrated success managing a substantial book of business and driving revenue growth through account expansion, upselling, cross-selling, or product adoption.
  • Strong communication and relationship-building skills, with the ability to build trust and present effectively to CFOs, CEOs, and other senior stakeholders.
  • Experience using Salesforce or another CRM, together with spreadsheets, dashboards, or similar tools to organize account data, prioritize opportunities, and manage customer activity.
  • Bachelor's degree or equivalent professional experience.

Skills

Required:Account managementSalesRelationship buildingCRM (Salesforce or similar)

Benefits

  • Benefits vary by country and employment type in accordance with local statutory requirements.
  • All employees receive at least the statutory minimum for paid annual leave and public holidays, with many locations offering additional company-provided vacation days.
  • US-based employees are eligible for medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits.
  • US-based employees also receive 20 paid days of vacation and 12 paid days of company holidays in a calendar year.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

PaymentsBankingFinancialGlobal
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