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IT Support Specialist

Rogo· Security
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New York CityFull-timePosted 4d ago

About the role

IT Support Specialist to serve as the first line of support for employees and the technology they depend on, based at the New York City headquarters with global remote workforce support.

Responsibilities

  • Own day-to-day helpdesk operations, triaging and resolving employee requests through our ticketing system with fast, accurate, and helpful support across hardware, software, access, and connectivity issues.
  • Manage the full device lifecycle: ordering, enrolling in device management, deploying, maintaining, and securely retiring and disposing of employee equipment.
  • Maintain an accurate hardware inventory as equipment is cycled, and coordinate shipping of devices and peripherals to remote employees and global offices.
  • Track and manage software licenses, ensuring employees have access to critical tools from day one and reclaiming unused seats to prevent waste.
  • Support employee onboarding and offboarding, including account provisioning and deprovisioning through our identity platform.
  • Keep conference rooms and office AV running smoothly, troubleshooting cameras, microphones, and displays, and setting up technology for all-hands, client meetings, and special events.
  • Perform first-level troubleshooting of office network and connectivity issues, escalating to senior IT or vendors when necessary.
  • Document solutions and build knowledge base articles and how-to guides that help employees self-serve and help the IT team scale.

Qualifications

  • 2+ years of hands-on IT support or helpdesk experience, ideally in a fast-paced startup or SaaS environment.
  • Working knowledge of MDM platforms (Iru, Intune, Jamf), identity and access tools (Okta, Entra ID, Active Directory), and ticketing systems.
  • Comfortable troubleshooting AV, including conference room systems, cameras, microphones, and TVs, and supporting special event setups.
  • Understanding of networking fundamentals and familiarity with common networking devices.
  • Experience coordinating and shipping IT equipment to remote employees and offices.
  • Clear and patient communication with colleagues at every level, and knowing when to escalate an issue.
  • Ability to prioritize across a busy queue, balancing urgent requests with longer-term projects.
  • Willingness to learn quickly and help build the IT function, not just maintain it.

Skills

Required:Helpdesk and IT SupportDevice Lifecycle ManagementCommunication
Nice to have:Identity and Access ManagementAV and Conference Room SupportNetworking FundamentalsProject Prioritization
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Rogo

Secure AI for Finance Professionals

Rogo is the secure generative AI platform built for elite financial institutions. Save time, unlock insights and automate workflows in days.

AIFinanceData SecurityAutomation
Company profileWebsite

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