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CX Vendor Manager

Instacart· Central Operations
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Full-timePosted 5d ago

About the role

The CX Vendor Manager leads the performance and continuous improvement of Instacart's outsourced BPO network, builds and manages a team of Associate Vendor Managers, and partners across CX and other functions to deliver world-class support at scale.

Responsibilities

  • Manage, coach, and develop a team of Associate Vendor Managers, including goal setting, regular feedback, performance reviews, and career growth.

Qualifications

  • Bachelor's degree in business, economics, communications, or related field, or equivalent experience.

Benefits

  • Highly market-competitive compensation and benefits
  • New hire equity grant and annual refresh grants
  • Flex First remote work policy
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Instacart

Marketplace for grocery delivery and pickup

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart’s same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 350 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.

grocerydeliverye-commerce
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