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Principal Technical Program Manager

Microsoft· Technical Program Management
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Redmond, WA$142.8k - $274.8kFull-timePosted 4d ago

About the role

Lead Online Forensics Operations for Microsoft AI Monetization, driving cross-functional programs at the intersection of traffic quality, fraud prevention, partner operations, technical investigations, compliance, and advertising ecosystem integrity.

Responsibilities

  • Online Forensics & Operational Program Leadership - Lead complex, cross-functional Online Forensics programs from problem identification and triage through investigation, mitigation, remediation, and operational follow-through.
  • Establish clear ownership, milestones, decision points, dependencies, and success measures across programs involving multiple engineering and business teams.
  • Drive execution in ambiguous environments where issues may span technical systems, partner operations, traffic quality, fraud, and business processes.
  • Build operating mechanisms that provide clear visibility into priorities, risks, decisions, and outcomes.
  • Fraud Remediation & Advertiser Protection - Coordinate high-impact fraud investigations and remediation workflows across Online Forensics and partner teams.
  • Manage critical case workflows, including High Impact Cases and fraud investigation packages supporting strategic partners.
  • Drive timely coordination across investigation, remediation, credit, and sign-off processes.
  • Identify recurring operational patterns and work with engineering and product stakeholders to improve upstream prevention, detection, and remediation capabilities.
  • Traffic Quality, Suppression & Enforcement Operations - Drive operational execution for invalid traffic suppression and enforcement programs across signals such as IP, domain, user agent, and other traffic-quality indicators.
  • Coordinate approval processes for suppression and enforcement changes.
  • Partner with engineering and traffic-quality teams to ensure operational actions are appropriately tracked, reviewed, and executed.
  • Establish mechanisms for monitoring the effectiveness and operational health of enforcement programs.
  • Partner & Traffic Quality Escalations - Coordinate publisher and advertiser traffic-quality escalations, including initial assessment and routing to appropriate investigation teams.
  • Use traffic-quality and analytics dashboards to conduct health checks and identify signals requiring deeper investigation.
  • Support initial analysis of significant advertiser and publisher supply-quality issues.
  • Provide clear communication to stakeholders regarding investigation status, risks, decisions, and remediation.
  • Strategic Partner Operations - Manage operational engagement with strategic publisher partners on traffic-quality and Online Forensics matters.
  • Coordinate recurring partner communication, investigation follow-ups, and issue resolution.
  • Translate complex technical or forensic findings into clear, actionable narratives for business and partner stakeholders.
  • Build durable engagement mechanisms that improve responsiveness, accountability, and transparency across partner-facing operations.
  • Audit, Compliance & Operational Readiness - Coordinate Online Forensics support for audit and compliance activities, including MRC, SOX, and SOC-1 related requests.
  • Drive collection and organization of required operational evidence and summaries.
  • Ensure appropriate operational artifacts, meeting records, and production-change evidence are available to support audit activities.
  • Partner across Online Forensics, Traffic Quality, engineering, and compliance stakeholders to maintain ongoing audit readiness.
  • Experimentation & Pilot Programs - Lead operational execution of traffic-quality experiments and strategic pilot programs.
  • Define program objectives, execution plans, measurement approaches, and stakeholder responsibilities.
  • Coordinate results analysis and reporting to determine outcomes and inform next steps.
  • Translate pilot learnings into recommendations for scaled operational or technical improvements.
  • Technical Program Management & Risk Management - Translate complex technical and operational problems into structured execution plans.
  • Partner closely with engineers, product managers, data scientists, and business stakeholders to understand technical dependencies and operational constraints.
  • Review technical designs, specifications, workflows, and system diagrams to understand risks and integration points.
  • Identify operational and technical risks early and drive mitigation plans across organizational boundaries.
  • Use data and operational metrics to identify trends, prioritize investments, and evaluate program effectiveness.
  • Automation & Operational Scale - Identify repetitive investigation, reporting, triage, and operational workflows that can be simplified or automated.
  • Partner with engineering teams to improve tooling and workflow efficiency.
  • Promote practical use of automation and modern productivity tools to increase investigator and operational leverage.
  • Turn recurring manual processes into scalable mechanisms wherever possible.
  • Executive Communication & Organizational Leadership - Provide concise, data-informed updates to leadership on operational health, major investigations, risks, dependencies, and emerging trends.
  • Translate complex technical and forensic issues into actionable narratives for technical, business, and executive audiences.
  • Drive alignment among stakeholders with different priorities and perspectives, influencing without direct authority.
  • Establish clarity in high-ambiguity situations and ensure teams converge on decisions, owners, and next actions.

Qualifications

  • Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 3+ years of experience managing cross-functional and/or cross-team projects.

Skills

Required:Cross-functional program managementExecutive communication

Benefits

  • Benefits information is not specified in the job description.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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