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CCaaS Accelerate Sales Initiative Leader - AI BAST GBB

Microsoft· Solution Sales Advisory
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Hybrid (Multiple Locations)$133k - $222.7kfull-timePosted 4d ago

About the role

The CCaaS Accelerate Sales Initiative Leader owns the program-level strategy, governance, and execution for the global CCaaS Accelerate initiative within AI Business Applications Solutions (AI BAST) at Microsoft. The role orchestrates opportunity intake, pipeline management, funded engagements, partner coordination, field enablement, and executive reporting to accelerate adoption of AI-powered contact center solutions (Dynamics 365 CC, Copilot, voice, digital engagement, knowledge, automation, and intelligent agents) and deliver measurable customer and business outcomes.

Responsibilities

  • Define and lead the CCaaS Accelerate strategy, multi-horizon roadmap, scope, operating model, decision rights, governance, execution cadence, KPIs, and business-impact framework within the ABS Solutions Team and AI BAST GBB organization.
  • Own the end-to-end initiative lifecycle, including opportunity intake, qualification criteria, prioritization, service-level expectations, funded-engagement governance, partner coordination, execution tracking, escalation, and outcome measurement.
  • Establish a trusted program-level view of nominated opportunities, qualified pipeline, sales-stage progression, funded engagements, SOWs, partner milestones, blockers, investment status, revenue influence, and customer outcomes.
  • Partner with AI BAST leaders, CCaaS GBBs, field sellers, Solution Engineers, and solution teams to identify highest-potential CCaaS opportunities and translate priorities into actionable plans.
  • Lead field engagement, change management, and seller enablement for CCaaS Accelerate, including eligibility guidance, program positioning, sales plays, updates, materials, office hours, and feedback loops.
  • Coordinate across Sales, FastTrack, Finance, partners, AI BAST GBBs, and stakeholders to clarify ownership, validate scope, review SOWs, confirm partner readiness, manage dependencies, and drive execution.
  • Govern CCaaS investments, including ECIF alignment, approval readiness, investment tracking, policy compliance, risk controls, benefit realization, and ROI analysis.
  • Deliver concise executive reporting and business reviews on KPIs, pipeline health, conversion, win rate, forecast quality, investment status, risks, and revenue impact.
  • Anticipate and mitigate systemic risks and bottlenecks; establish escalation paths and scalable mechanisms to improve cycle time, data quality, and deal velocity.
  • Transform manual processes into secure, repeatable workflows using Excel, Power BI, Power Automate, SharePoint, Teams, and approved Microsoft AI capabilities, with documentation and controls.
  • Define data ownership and quality standards for CCaaS Accelerate data used in business reviews, forecasting, and leadership reporting.
  • Embodies Microsoft culture and values while collaborating across organizations to achieve customer outcomes.

Qualifications

  • Required: Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technical solution architecture and enterprise sales, business development, strategic consulting, or related field OR equivalent experience.
  • Other requirements: Ability to meet Microsoft security screening requirements (e.g., Microsoft Cloud Background Check) upon hire/transfer and every two years.

Skills

Required:Strategic program managementOpportunity lifecycle managementExecutive and cross-functional communicationData governance and analyticsStakeholder alignment and facilitation
Last updated Oct 23, 2026. Interested? Apply on the company site.

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