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Senior Product Marketing Manager - Copilot Quality

Microsoft· Product Marketing
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Redmond, WA, Mountain View, CA, Atlanta, GA, New York, NY$106.4k - $203.6kfull-timePosted 4d ago

About the role

Senior Product Marketing Manager focused on Copilot Quality, partnering with engineering and cross-functional teams to translate customer, competitive, evaluation, and product signals into improvements that enhance Copilot experiences and drive adoption.

Responsibilities

  • Partner across the Copilot portfolio to unify product, customer, and competitive quality signals, standardize how quality is evaluated and communicated, and automate these practices with agentic workflows.
  • Identify and prioritize quality gaps across Copilot experiences, separating isolated issues from broader patterns and emerging areas of customer friction.
  • Partner closely with Product Management and Engineering to translate quality insights into product action, influencing prioritization, experimentation, and ongoing improvement.
  • Help define and evolve evaluation frameworks and quality criteria that assess both technical performance and whether experiences are ready to deliver meaningful value to customers.
  • Go deep on product architecture, capabilities, limitations, and emerging experiences to understand why quality issues occur.
  • Assess Copilot performance against key competitors, including where we lead, where we are at parity, where we trail, and what is driving those differences.
  • Establish automated feedback loops across Engineering, Research, Support, Field, and Marketing so customer and product signals continuously inform product development and prioritization.
  • Synthesize insights and data to develop the right views for senior leadership, surfacing progress, risks, emerging issues, and areas requiring attention.
  • Translate technical findings into clear implications for customers, marketing, and sales team, connecting product performance to the customer experience.

Qualifications

  • Master’s Degree in Marketing, Computer Science, Business or related field AND 3+ years experience in business OR Bachelor’s Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business OR equivalent experience.
  • Bachelor’s Degree AND 8+ years experience, OR Master’s Degree AND 6+ years experience (additional or preferred qualifications).
  • Experience with AI products, evaluations, benchmarking, experimentation, or data-driven product development.
  • Experience using data, customer insights, research, or product signals to influence product strategy and prioritization, not only messaging.
  • Ability to connect product, competitive, customer, field, and technical signals rather than assess each in isolation.
  • Strong technical curiosity and the ability to quickly develop fluency in AI systems, product architecture, experimentation, evaluation methodologies, and telemetry.
  • Strong analytical and critical-thinking skills, including the ability to synthesize quantitative and qualitative information and identify what is material.
  • Clear written and verbal communication skills, including the ability to explain complex technical findings and make practical recommendations for senior level audiences.

Skills

Required:Product MarketingData-driven decision making
Last updated Oct 23, 2026. Interested? Apply on the company site.

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