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Data Center Program Manager

Microsoft· Data Center Operations Management
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Wenatchee, WA$84.4k - $168.8kFull-timePosted 4d ago

About the role

Microsoft Data Center Project Manager (DCPM) responsible for troubleshooting service incidents, managing projects to meet service delivery objectives, escalating obstacles, and participating in RCA. Emphasizes safety, collaboration across teams, mentor ship across data centers, and alignment with CO+I infrastructure delivery for Microsoft online services.

Responsibilities

  • Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
  • Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
  • Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
  • Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
  • Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
  • Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
  • Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
  • In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.
  • Embody culture and values, contributing to a collaborative and inclusive work environment.

Qualifications

  • High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience

Skills

Required:Budget managementSafety and security policy adherenceIncident troubleshootingStakeholder management

Benefits

  • Certain roles may be eligible for benefits and other compensation.
  • This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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