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Critical Environment Technician Manager (Mechanical SME)

Microsoft· Critical Environment Ops
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Mount Pleasant, WI, Milwaukee, WI$75.4k - $167.9kFull-timePosted 4d ago

About the role

Data Center Critical Environment Technician Manager responsible for leading maintenance and operations of critical environment systems across Microsoft CO+I data centers, with emphasis on mechanical disciplines, safety, incident response, and team development.

Responsibilities

  • Oversees and performs maintenance and repairs for multiple disciplines and equipment types with no supervision, serving as a subject matter expert for one discipline.
  • Guides and coordinates maintenance activities, including planned, predictive, and corrective tasks; develops and reviews SOPs, MOPs, and DMOPs; assigns training and oversees reporting.
  • Participates in testing, commissioning, and inspections of facility equipment; advises engineers and project managers on scope and execution and presents MSOW for approval.
  • Acts as subject matter expert in troubleshooting across electrical, mechanical, and controls subsystems; escalates issues and mentors less experienced staff.
  • Responds to incidents, leads onsite incident response, develops incident timelines and root-cause analyses, and coordinates with leadership for incident mitigation.
  • Monitors site status using telemetry and CMMS; analyzes data trends to predict equipment performance and ensures SLA adherence.
  • Uses CMMS to track assets, generate work orders, manage stock, and produce management reports; guides team in CMMS usage and data integrity.
  • Ensures safe working conditions, adheres to JHAs and AHJ regulations, and fosters a culture of safety and security.

Qualifications

  • High School Diploma, GED, or equivalent.
  • 5+ years mission critical services work experience in data centers or related fields (or equivalent).
  • Microsoft Cloud Background Check clearance and authorization to work in the United States (no visa sponsorship).
  • 1+ year of people management experience (preferred).
  • 1+ year experience in a specialized area (e.g., mechanical, electrical, controls) or related field (preferred).
  • Associate's Degree or technical trade certification (preferred) or higher-equivalent education.
  • 7+ years mission-critical services experience with an Associate/technical degree option, or 10+ years with a high school diploma option (preferred).

Skills

Required:Leadership and people managementMaintenance planning and executionTroubleshooting and root-cause analysis

Benefits

  • Benefits information available at: https://careers.microsoft.com/us/en/us-corporate-pay
Last updated Oct 23, 2026. Interested? Apply on the company site.

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