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Business Program Manager - Unified Broker

Microsoft· Business Program Management
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Hybrid (Multiple Locations)$97.6k - $188.4kFull-timePosted 4d ago

About the role

Role to own and evolve the Unified Broker Program, leading strategy, governance, operations, compliance, and continuous improvement across a global stakeholder ecosystem within MCAPS-Core’s Customer & Commercial Success organization.

Responsibilities

  • Own the Unified Broker Program strategy, operating model, roadmap, and governance framework.
  • Translate business objectives into clear program priorities, plans, milestones, and measurable outcomes.
  • Drive cross-functional alignment and establish clarity around responsibilities, decision rights, risks, dependencies, and escalations.
  • Lead business decisions related to program evolution, expansion, and operational improvements.
  • Identify opportunities to simplify and scale the program while improving operational effectiveness.
  • Oversee the end-to-end Broker Partner program lifecycle in partnership with teams responsible for partner assessment, nomination, contracting, authorization, and ongoing reviews.
  • Ensure program requirements, processes, and documentation remain clear, scalable, and operationally executable.
  • Identify operational gaps and drive process optimization, automation, and efficiencies to reduce manual intervention.
  • Maintain program standards, procedures, and source-of-truth resources.
  • Ensure program changes are effectively operationalized across impacted organizations.
  • Partner with Compliance, Legal, and operational stakeholders to translate program requirements into effective business processes and controls.
  • Establish governance mechanisms to identify program risks, control gaps, exceptions, and necessary remediation.
  • Support internal reviews and audits by maintaining clear program ownership, controls, processes, and documentation.
  • Serve as a central point of coordination across the organizations required to operate and evolve the Unified Broker Program.
  • Build strong partnerships across Sales, Partner, Operations, Compliance, Legal, Tax, Trade, and other stakeholders.
  • Influence without direct authority to drive decisions, accountability, and resolution of complex issues.
  • Own program landing and change management, translating complex requirements into clear guidance for field and operational stakeholders.
  • Represent the program in business reviews, strategic discussions, and leadership forums.
  • Define program success criteria, KPIs, and reporting mechanisms to measure program health and performance.
  • Use quantitative and qualitative insights to identify trends, risks, and improvement opportunities.
  • Use insights and stakeholder feedback to influence program priorities and roadmap decisions.

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
  • Experience in business program management, operations, strategy, product/program management, or related disciplines.
  • Demonstrated experience leading complex, cross-functional programs with multiple organizational dependencies.
  • Experience translating business requirements into scalable processes, governance mechanisms, and measurable outcomes.
  • Strong stakeholder management, influencing, analytical, problem-solving, and communication skills.
  • Ability to navigate ambiguity, identify root causes, develop structured recommendations, and drive decisions.
  • Experience managing global programs involving partners, commercial operations, contracting, compliance, or sales channels.
  • Experience partnering with Legal, Compliance, Finance, Tax, Sales, Engineering, and/or Operations organizations.
  • Experience driving operational simplification, automation, controls, and process transformation.
  • Experience with partner ecosystems or complex indirect business models.
  • Ability to communicate complex concepts and recommendations effectively to senior leaders.

Skills

Required:Program managementStakeholder management
Nice to have:Process optimization and automation
Last updated Oct 23, 2026. Interested? Apply on the company site.

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