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Senior Marketing Manager, Digital Trust & Global Regulations (Program Ops)

Microsoft· Business Program Management
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Redmond, WA, New York, NY, Mountain View, CA, Atlanta, GA$97.6k - $188.4kfull-timePosted 4d ago

About the role

Senior Marketing Manager responsible for managing the operational lifecycle of trust and regulatory inquiries, coordinating cross-functional efforts, and translating recurring trust issues into actionable insights to improve customer experiences, field readiness, and business impact.

Responsibilities

  • Manage unified intake, triage, prioritization, routing, follow-up, resolution tracking, and reporting for trust and regulatory inquiries across the Service Trust Portal, regulations@microsoft.com, and field channels.
  • Provide direct support for complex customer and field questions.
  • Partner with sellers, CELA, Product, Engineering, and Support to resolve trust blockers and enable confident technology adoption.
  • Establish clear accountability, service expectations, escalation pathways, and repeatable playbooks to improve quality and consistency of support.
  • Connect internal field engagement with external community and event journeys through coordinated contact, registration, preference, and handoff workflows, keeping support-case information and marketing permissions distinct.
  • Analyze recurring trust and regulatory issues to identify adoption barriers and priorities for field guidance and program improvement.
  • Develop executive-ready reporting on time to triage and resolution, blockers removed, service quality, CRM data quality, CELA-supported deal outcomes, and validated business influence.
  • Manage business requirements and operational workflows while partnering with platform owners on architecture and integrations, and with the Community role on audience strategy and engagement.

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Skills

Required:Program managementCRM/workflow designCross-functional collaborationExecutive-ready reporting
Last updated Oct 23, 2026. Interested? Apply on the company site.

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