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Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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Malaysia, Federal Territory of Kuala Lumpur, Bukit Jalil, Malaysia, Pulau Pinang, GelugorPosted 4d ago

About the role

Customer Success Account Manager for the Small Medium Enterprise & Corporate segment focused on helping customers maximize value from Microsoft investments through end-to-end delivery, strategic advisory, and strong relationships to drive adoption, retention, and growth.

Responsibilities

  • Build and coach others on customer, partner, and internal stakeholder engagement strategies and models, developing and expanding relationships with key business, technical, and executive stakeholders to drive business outcomes.
  • Lead customer relationship management by gathering information on business and technology objectives, partnering with account teams to define customer success plans, and aligning plans to customer transformation priorities.
  • Understand, identify, and align Microsoft solutions and technical capabilities to customer needs and priorities, leveraging broad industry and technology expertise to enable customer success and strengthen Microsoft’s position against competitors.
  • Lead the strategic execution of program planning and customer-facing program reviews, prioritizing engagements and orchestrating delivery resources to drive operational health and achieve agreed-upon customer outcomes.
  • Proactively identify, monitor, and mitigate actual and potential blockers to consumption and adoption through data analysis and customer feedback, mobilizing resources and aligning offerings to maximize value realization, retention, and growth.

Qualifications

  • Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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