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HR Shared Services Support IC2

Microsoft· HR Shared Services Support
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Hyderabad, Telangana, IndiaFull-timePosted 4d ago

About the role

Senior Human Resources Service Advisor role within People Operations delivering high-quality transactions and assisted support across the Offboarding service line, safeguarding data accuracy and process compliance while leveraging AI tools and onboarding new team members.

Responsibilities

  • Perform Human Resources Shared Services transactions and assisted support for the Employee life cycle processes within the region, responding to employee and manager inquiries with accuracy, completeness, and empathy.
  • Independently resolve employee cases and transactions, contributing to the day-to-day management of employee data and applying a sound understanding of policies and procedures.
  • Deliver monthly service performance at or above target key performance indicators, including Net Satisfaction, Dissatisfaction, Time to Respond, and service line-specific measures, while proactively identifying issues and helping to achieve zero payroll service issues.
  • Increase the use of Cowork (Microsoft 365 and Dynamics 365), Employee Self-Service and other agents, contribute to team ideation of optimisation opportunities and support readiness and adoption of service line initiatives.
  • Lead content reviews of desktop procedures and knowledge base articles, keeping documentation current and optimised for Copilot to improve accuracy for front-line colleagues.
  • Act as a checker in key processes to ensure data accuracy, privacy, and process compliance, maintaining accurate personnel files and supporting the landing of business- and geography-specific initiatives.
  • Collaborate with your manager, payroll teams, vendors, Human Resources partners, and peer service lines to resolve issues and deliver consistent employee experiences.
  • Model a culture of learning and inclusion by completing mandatory training on time, building your own capability, upholding security practices, and supporting the onboarding of new team members or external staff as an onboarding buddy.

Qualifications

  • 4-7 years of experience in Human Resources, Customer Support, Shared Services Operations, or a related field; OR
  • Bachelor's degree in Human Resources, Business, or related field and 2+ years of relevant experience; OR
  • Master's degree in Human Resources, Business, or Operations and 1+ year of relevant experience.

Skills

Required:Human Resources transactions and case managementData accuracy and privacyContent review and knowledge managementCommunication and empathy
Nice to have:Copilot/Cowork and AI toolingProcess improvement
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Microsoft

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