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Data Center Program Manager

Microsoft· Data Center Operations Management
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Atlanta, GA$102.6k - $202.8kFull-timePosted 4d ago

About the role

Microsoft Data Center Project Manager (DCPM) responsible for troubleshooting service incidents, managing projects to meet service delivery objectives, escalating to remove obstacles, adhering to safety policies, participating in root cause analysis, and mentoring across data centers. Operates within Microsoft’s Cloud Operations & Innovation (CO+I) to deliver core infrastructure and foundational technologies for Microsoft online services.

Responsibilities

  • Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
  • Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
  • Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
  • Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
  • Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
  • Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
  • Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
  • Hold self-accountable for end-to-end service quality, completeness, and resulting customer experience; support escalation of issues to appropriate owner.
  • Embodies Microsoft culture and values in daily work and collaboration across teams.

Qualifications

  • High School Diploma or equivalent AND 1+ years industry experience OR 2+ years industry experience and college course work.
  • Background check requirements including Microsoft Cloud Background Check.
  • Preferred qualifications include 2+ years’ experience in Critical Environment infrastructures or physical IT infrastructures, technical college degree in related field, and applicable certifications (ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP).

Skills

Required:Cost managementSafety and security policy adherenceIncident troubleshootingCustomer relationship management

Benefits

  • Find additional benefits and pay information at the Microsoft corporate pay page (link provided in description).
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Microsoft

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