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Senior Security Customer Engineer

Microsoft· Customer Experience Engineering
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PragueCZK 1338k - CZK 2448kfull-timePosted 4d ago

About the role

Customer Value Creation (CVC) Engineering at Microsoft Security aims to anticipate and solve customer support needs by amplifying the voice of the customer, delivering scalable, high-impact solutions, and building trust and resilience. The role focuses on technical leadership, customer advocacy, incident leadership, and collaboration across Microsoft to drive customer outcomes in the Security portfolio.

Responsibilities

  • Strategic Technical Leadership: Serve as the primary technical point of contact for assigned strategic customers, developing a deep understanding of their security architecture, business goals, and operational environment; representing the engagement up through CISO levels.
  • Technical Escalations: Directly engage and respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a 24/7 globally distributed engineering team and participate in the On-Call roster.
  • Accelerated Incident Resolution: With minimal guidance, lead the response to critical incidents, acting as Incident Commander when necessary. Drive mitigation efforts, coordinate engineering engagement, and ensure timely root cause analysis and communication.
  • Escalation Management: Own and manage technical escalations, ensuring swift resolution and transparent communication with both customers and internal stakeholders in a 24x7x365 environment.
  • Customer Advocacy: Represent the voice of the customer within Microsoft Security Engineering. Influence product direction and support strategies based on customer feedback and real-world deployment insights.
  • Collaboration: Collaborate closely with customers, account teams, product managers, core engineering, and support engineers to understand customer architecture, troubleshoot complex product issues, and drive resolution of critical escalations.
  • Continuous Improvement: Identify systemic issues and contribute to long-term improvements in product quality, supportability, and customer experience.

Qualifications

  • Bachelor’s degree in computer science, Engineering, Information Technology, or related technical field OR equivalent experience.
  • Customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, or escalation handling.
  • Experience with Microsoft Security products (e.g., Microsoft Defender, Entra, Intune, Sentinel, Purview) and enterprise security operations.
  • Experience communicating in English language, demonstrating fluency in written and spoken communication; participation in a 24x7x365 on-call rotation.

Skills

Required:Communication skills
Nice to have:Regulatory compliance familiaritySecurity certifications (Microsoft and/or competing cloud technologies)Industry certifications
Last updated Oct 23, 2026. Interested? Apply on the company site.

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