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Reverse Supply Strategist

Microsoft· Supply Planning
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Redmond, WA$97.6k - $188.4kFull-timePosted 4d ago

About the role

Leader to develop and oversee global reverse supply chain strategies across product lifecycle to optimize inventory, working capital, cost, and service for Microsoft Device Services (Warranty, Returns + Repair) on Surface and Xbox products; collaborates with Repair Operations, Customer Experience, Policy, Finance, and Supply Chain to manage the supply plan of record and drive profitability through a reliable, low-cost reverse supply chain.

Responsibilities

  • Lead development and execution of product-level reverse supply strategies throughout the post-sale lifecycle.
  • Define and deliver the Plan of Record (POR) for reverse lifecycle strategy, including seedstock, Last Time Buy (LTB), and End of Life (EOL) planning.
  • Set inventory targets and manage inventory health, including financial accountability for inventory dollars and Excess and Obsolete (E&O).
  • Align strategic component buffers and operating model strategies to support business objectives.
  • Collaborate with cross-functional teams to ensure launch readiness, warranty support, and demand accuracy.
  • Coordinate with repair centers and delivery planners to set expectations, measure performance, and drive improvements.
  • Leverage analytical tools, reports, and dashboards to inform decision-making and optimize supply chain outcomes.
  • Monitor and report on key metrics: E&O, gross and net inventory, backlog for warranty support, device upgrade performance, POR attainment, and launch readiness.
  • Maintain and update risk and opportunities, proactively identifying and addressing issues.
  • Support process management initiatives to improve reverse supply chain efficiency and scalability.
  • Communicate effectively across teams, providing clear updates on progress, risks, and recovery plans.

Qualifications

  • Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 3+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools or related experience.
  • OR Master's Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 1+ year(s) supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, Sales & Operations Planning, material requirement planning systems and tools or related experience.
  • OR equivalent experience.

Skills

Required:Reverse supply chain planningPlan of Record (POR) developmentInventory management and E&O control

Benefits

  • Benefits and compensation information available; base pay ranges provided.
  • Equity, bonus, and other compensation may apply where eligible.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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