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Delivery Excellence Lead

Microsoft· Business Program Management
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Hybrid (United States)$130.9k - $277.2kfull-timePosted 4d ago

About the role

Delivery Excellence Lead at Microsoft Frontier Company to lead complex, cross-functional programs from strategy through execution, defining outcomes, aligning stakeholders, and driving measurable results across multiple workstreams. Based in the United States.

Responsibilities

  • Perform program landscape analysis and examine business trends, contributing to programs that impact Microsoft; identify opportunities to develop and improve programs, and drive program strategy definition and project plan creation.
  • Drive strategic alignment among cross-functional stakeholders to design crucial programs from initiation to delivery and use subject-matter expertise to define and track success criteria and performance metrics.
  • Operate with a startup mindset, adapting quickly to evolving priorities and ambiguity while applying situational fluency to sustain delivery, achieve outcomes, and exceed expectations.
  • Lead discovery/current-state assessment and translate findings into an actionable requirements set, prioritized backlog, and sequencing plan.
  • Contribute to portfolio planning and prioritization by surfacing tradeoffs, capacity constraints, and recommendations grounded in data.
  • Define success criteria and create relationships for implementing multiple feature areas across crucial cross-functional projects; coordinate, ensure alignment, and gain buy-in across the business.
  • Deliver on the multi-year roadmap for multiple feature groups, lead tracking of project schedules, oversee development of staging and implementation plans, and oversee governance programs.
  • Set best practices to define and execute a landing and communication plan, leading the rhythm of business during execution and gaining buy-in from stakeholders, partners, and customers.
  • Oversee a portfolio of projects: communicate program status and risk to stakeholders, hold teams accountable to the schedule, and drive collaboration so program processes run efficiently.
  • Provide deep expertise to conduct cost-benefit analyses and evaluate success metrics; optimize the use of data analytics to derive insights, identify risks and opportunities, and drive change-management processes across the organization.
  • Drive continuous improvements by validating use cases and writing test cases; provide the expertise needed for departments to collect performance metrics, and define, lead, and mentor others in direct customer engagements.
  • Own escalated issues and remove barriers or escalate as needed, and flag when existing processes block resolution. Manage field expectations on issue response, keeping Microsoft stakeholders informed on response/resolution status and influencing internally to drive resolution.
  • Embody Microsoft's culture and values.

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
  • Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience.

Skills

Required:program managementstakeholder alignmentdata-driven decision makingcommunication
Nice to have:cost-benefit analysis
Last updated Oct 23, 2026. Interested? Apply on the company site.

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