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Change Manager

Microsoft· Business Program Management
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Hybrid (United States)$97.6k - $188.4kfull-timePosted 4d ago

About the role

Change Manager within the Global Project Controls organization at Microsoft CO+I EPC, responsible for developing and executing change management strategies across complex, cross-functional programs to enable adoption of new processes, tools, governance models, and ways of working.

Responsibilities

  • Develop and execute change management strategies and plans that support the successful adoption of new processes, tools, governance models, and ways of working across complex, cross-functional programs.
  • Conduct stakeholder identification, change impact assessments, readiness assessments, and adoption analyses to understand affected audiences and determine appropriate change interventions.
  • Partner with program leaders, process owners, subject matter experts, and regional stakeholders to align on change objectives, roles, decision points, dependencies, and implementation plans.
  • Create targeted communication and engagement plans that translate complex program changes into clear, relevant, and actionable messages for diverse audiences.
  • Develop leadership communications, presentations, newsletters, FAQs, talking points, launch materials, and other change-enablement content.
  • Establish and support change champion networks that enable two-way communication, reinforce key messages, gather feedback, and help cascade changes across teams and regions.
  • Define training and performance-support strategies, including audience analysis, learning requirements, training materials, demonstrations, working sessions, and post-launch support.
  • Support business readiness by identifying adoption risks, resistance, capability gaps, and operational impacts, and partner with stakeholders to develop mitigation actions.
  • Define and track change success measures, including awareness, readiness, participation, adoption, usage, effectiveness, and stakeholder feedback.
  • Use surveys, dashboards, stakeholder feedback, and program data to identify adoption trends, generate actionable insights, and continuously improve the change approach.
  • Coordinate change activities across multiple workstreams and maintain integrated plans, milestones, risks, dependencies, decisions, and status reporting.
  • Promote consistent process documentation, governance, and knowledge management to support sustained adoption and continuous improvement.
  • Build trusted relationships across functions and levels, influence without direct authority, and drive clarity and alignment in a complex, evolving environment.

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
  • OR equivalent experience.

Skills

Required:Stakeholder analysisChange management planningCommunication and storytelling
Nice to have:Training design and delivery
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Microsoft

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