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Data Center Technician

Microsoft· Data Center Technicians
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Ashburn, VA$23.65/hr - $37.07/hrFull-timePosted 4d ago

About the role

Microsoft Data Center Technician (DCT) role under CO+I, focused on preparing, installing, diagnostics, troubleshooting, replacing, and decommissioning data center equipment with guidance from experienced technicians. On-site, with potential travel (0-25%), for 12-hour shifts and non-standard hours. Travel and visa sponsorship details noted. Emphasis on safety, process adherence, and gradual development through training and on-the-job learning.

Responsibilities

  • Complies with Data Center policies and deadlines with guidance from experienced technicians; escalates compliance or operational issues.
  • Reviews Change Notifications (PCNs) and understands impact to work; asks questions and may provide process feedback.
  • Completes assigned tickets efficiently per KPIs with guidance; seeks guidance on challenging tickets.
  • Receives supervision to learn standard datacenter procedures for installing, diagnosing, troubleshooting, and decommissioning IT datacenter technology and equipment; understands cabling, network, server, and storage interactions.
  • Completes security and data management training; escorts third-party vendors as needed; reports security access concerns.
  • Participates in safety activities and uses PPE; adheres to safety procedures; contributes to safety culture.
  • Travels up to 25% domestically; may work 12-hour shifts including evenings, nights, weekends, holidays.
  • Maintains awareness of KPIs; develops cross-functional understanding to support internal/external stakeholders.
  • Completes required training; observes experienced technicians for hands-on learning; may pursue certifications.
  • Escalates client interactions as needed.
  • Prepares, stages, sets up, and performs basic hardware startups/shutdowns per written instructions; may work with others to meet procedures and safety requirements.
  • Performs decommissions, simple changes, and cabling/storage/server refreshes following standard procedures; processes data-bearing devices for destruction as required.
  • Communicates and escalates data center incidents; participates in bridge calls as needed; follows up on on-site actions.
  • Learns post-execution verification of grounding, staging, labeling, and cabling per safety and deployment standards.
  • Performs basic diagnostics and troubleshooting with guidance; replaces faulty components with minimal customer disruption.
  • Learns to identify conditions with potential significant customer or business impact in the Data Center environment.

Qualifications

  • High school diploma, GED, or equivalent with basic knowledge of computer hardware and components or equivalent experience.

Skills

Required:Data Center operationsSafety and EHS proceduresTroubleshooting and basic diagnosticsHardware handling (servers, network, storage)

Benefits

  • Certain roles may be eligible for benefits and other compensation. See pay information: USD $23.65 - $37.07 per hour base range nationwide; higher range in SF Bay Area and NYC metro area.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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