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Technical Support Engineering - Directory Services

Microsoft· Technical Support Engineering
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Bangalore, IndiaFull-timePosted 4d ago

About the role

Technical Support Engineer responsible for owning, troubleshooting, and resolving customers’ technical issues within the CSS organization, focused on Active Directory and Directory Services.

Responsibilities

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Qualifications

  • Strong Experience in Active Directory Services.
  • Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
  • MCSE certification
  • Additional Technology Certifications – Cisco, Novell, Unix, Security etc (Preferred)
  • 5+ years of experience in administering Microsoft® Windows Server
  • Good English Communication Skills - Spoken and Written (including technical writing)
  • Strong Troubleshooting and problem solving skills
  • Excellent customer Service skills and effective learning skills
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
  • Language Qualification: English Language: fluent in reading, writing and speaking.

Skills

Required:Active DirectoryGroup PoliciesFSMO RolesDNS

Benefits

  • Not specified in description
Last updated Oct 23, 2026. Interested? Apply on the company site.

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