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Principal Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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Tokyofull-timePosted 4d ago

About the role

Customer Success Account Manager (CSAM) post-sales role focusing on maximizing customer business outcomes and value realization through orchestrating engagement, support programs, and cross-functional collaboration to enable AI transformation on Microsoft cloud services. Responsible for defining success metrics, prioritizing workloads, and driving engineering feedback through escalations.

Responsibilities

  • Plan and deliver high-quality support services to maximize customer business outcomes and meet support contract obligations
  • Collaborate with customers and account teams to prioritize and plan engagement and support programs for cloud and on-premises workloads
  • Define outcomes to improve health, performance, and business capability for prioritized workloads and drive customer value realization
  • Orchestrate engagements and support programs and communicate with customer stakeholders
  • Provide engineering feedback through escalation management of major technical issues to improve products and solutions
  • Manage a portfolio of 1 to 5 companies across industries including automotive, rail, manufacturing, finance, distribution, retail, real estate, infrastructure services, telecom, gaming, public sector, and healthcare (size varies by customer support contracts)

Qualifications

  • Project management experience
  • Delivery experience in support or consulting services
  • Strong communication and relationship-building skills
  • Leadership to orchestrate internal and external stakeholders

Skills

Required:Project managementDelivery of support/consulting servicesCommunication and relationship-buildingLeadership and orchestration

Benefits

  • Microsoft benefits referenced (Japan)
  • Detailed benefits described in 日本マイクロソフト キャリア採用情報 page – linked in job description
Last updated Oct 23, 2026. Interested? Apply on the company site.

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