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Technical Support Advisor

Microsoft· Technical Support Advisory
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Hybrid (Romania, Bucharest)RON 199.4k - RON 347.8kFull-timePosted 4d ago

About the role

MCAPS-Core accelerates customer outcomes and business growth by uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission. Within MCAPS - Core, the Customer Service & Support (CSS) organization delivers a seamless support experience powered by Microsoft’s AI technology. The role focuses on frontline engineer or delivery partner support staff readiness, technical expertise, and process compliance to drive delivery excellence and superior customer outcomes.

Responsibilities

  • Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
  • Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
  • Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
  • Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.
  • Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback.

Qualifications

  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
  • 3+ years of prior product, customer support and/or technical support experience
  • English Language: confident in reading, writing and speaking.
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.
  • Proven expertise and deep troubleshooting experience in one or several areas: Azure Monitor/Log Analytics/Application Insights/Azure Automation, Azure DevOps Services/Server, GitHub Enterprise, Atlassian; Proficiency in scripting (PowerShell, Python) and Infrastructure-as-Code (ARM templates, Terraform); Familiarity with Azure Policy, RBAC, governance frameworks.
  • Ability to read, write and speak fluent English
  • Security screening: Microsoft Cloud Background Check required upon hire/transfer and every two years thereafter.

Skills

Required:case managementteam readiness and developmentmentoring
Last updated Oct 23, 2026. Interested? Apply on the company site.

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