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Program Manager, Release & Value Delivery, Q2C

Microsoft· Business Program Management
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Reno, NV, Redmond, WA$97.6k - $188.4kFull-timePosted 4d ago

About the role

Program Manager responsible for the integrated release discipline for Quote 2 Cash (Q2C) transformation, owning the release roadmap, coordinating scope, timing, readiness, deployment, hypercare, and value delivery across business and functional teams within GVDS/Microsoft Business Operations.

Responsibilities

  • Own the integrated Q2C release roadmap, providing a forward-looking view of planned releases, timing, dependencies, expected value, and operational impacts.
  • Align Feature Managers, Engineering, and business partners on priorities, sequencing, capacity, and trade-offs before Engineering scope lock.
  • Surface changes, timing shifts, dependencies, and savings impacts early to enable timely resolution without routine leadership intervention.
  • Manage integrated release scope, milestones, change control, and governance across participating workstreams.
  • Assess the release-level impact of feature changes on timing, dependencies, readiness, and expected value, while Feature Managers retain ownership of feature scope.
  • Establish entry and exit criteria that extend beyond technical acceptance and drive gaps or scope risks to resolution.
  • Integrate business validation, UAT, defect closure, vendor readiness, operational readiness, controls, training, support, and measurement into a single readiness view.
  • Drive accountable owners to complete release, cutover, deployment, stabilization, and hypercare activities with speed and quality.
  • Recommend release go/no-go and hypercare exit decisions based on complete evidence, transparent risks, and defined criteria.
  • Transition unresolved actions and ongoing accountability to appropriate owners at hypercare exit.
  • Connect business priorities and expected value to delivered capabilities and validated benefits throughout release and hypercare.
  • Ensure Feature Managers validate expected benefits, address variances during release and hypercare, and record validated benefits in appropriate systems.
  • Drive gaps between expected and validated benefits to resolution with accountable owners.
  • Apply release and hypercare learnings to future prioritization and planning.
  • Provide a concise, integrated view of release health, including scope, timing, readiness, dependencies, risks, expected value, validated benefits, and decisions required.
  • Anticipate cross-functional risks and drive resolution through established ownership and governance.
  • Escalate unresolved barriers with clear impacts, trade-offs, recommendations, and decision requirements.
  • Communicate a consolidated business and release view to Engineering, governance forums, and senior leaders.

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Skills

Required:Release planningStakeholder alignment
Nice to have:UAT and readinessValue realization
Last updated Oct 23, 2026. Interested? Apply on the company site.

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