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Customer Success Account Mgmt

Microsoft· Customer Success Account Mgmt
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Hybrid (Mecca, Jeddah)On-sitePosted 4d ago

About the role

In this role, you will build customer, partner, and internal stakeholder engagement strategies, develop relationships with key customer stakeholders, and lead the strategic execution of customer success plans. You will align Microsoft solutions and technical capabilities to customer needs and priorities, proactively identify and mitigate blockers to consumption, and drive ongoing customer success.

Responsibilities

  • Build and maintain relationships with key customer, partner, and internal stakeholders.
  • Identify customer business and technology objectives and align Microsoft solutions to customer priorities.
  • Lead customer success plans, program reviews, and strategic engagements.
  • Identify and mitigate blockers to consumption, security, compliance, and operational health.
  • Partner with customers to drive adoption, optimize usage, and identify growth opportunities.
  • Lead business value conversations and influence executive-level stakeholders.
  • Align Microsoft solutions and technical capabilities to customer needs.
  • Orchestrate resources to deliver agreed-upon customer outcomes.

Qualifications

  • Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience, OR equivalent experience.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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