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Senior Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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South AfricaFull-timePosted 4d ago

About the role

Senior role focused on helping customers transform cloud and AI solutions to achieve business outcomes, driving adoption, time-to-value, and value realization of Microsoft investments. Leads program management for multi-cross-cloud engagements, engages with business, technical, and executive stakeholders, and shapes roadmaps for modernization and security.

Responsibilities

  • Build and coach others on customer, partner, and internal stakeholder engagement strategy and models, creating and evolving strategic relationships with key business, technical, and executive stakeholders to lead quality, secure solution delivery and drive clear business outcomes.
  • Drive customer conversations that demonstrate strong alignment between customer objectives and the Microsoft portfolio, embracing the customer success strategy to maximize value, fuel adoption of Microsoft technology and services, and include security as a core component of all plans.
  • Understand, identify, and align Microsoft solutions and cross-cloud technical capabilities to customer needs and priorities, leveraging deep industry and technical expertise to articulate compelling technology roadmaps and enable digital transformation.
  • Synthesize customer and industry insights to shape shared account plans, lead the execution of support, security, and consumption delivery programs, and use trends to identify priority areas that improve customer environmental health outcomes.
  • Develop and deliver strategic roadmaps for program planning and customer-facing reviews, orchestrate delivery resources, and proactively identify, monitor, and mitigate blockers and risks to ensure ongoing customer success, operational health, and value realization.

Qualifications

  • Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  • Preferred qualifications include: Master’s Degree with 10+ years or Bachelor's Degree with 12+ years in similar fields; 5+ years relevant industry experience; Microsoft or competitor certifications (e.g., Azure, 365); ITIL Foundation or equivalent; PMI or equivalent; Prosci or equivalent.

Skills

Required:Stakeholder managementCross-cloud solution orchestrationRoadmapping and program planning
Last updated Oct 23, 2026. Interested? Apply on the company site.

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