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Change Management Consultant / Copilot

Microsoft· Cloud Solution Architecture
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Brussels€55.4k - €93.7kfull-timePosted 4d ago

About the role

Agentic AI (Copilot) Cloud Solution Architect specializing in AI solutions, focusing on Change Management, Adoption, and AI transformation using Microsoft Copilot, Copilot Studio, and Agents for customer adoption and ROI.

Responsibilities

  • Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
  • Drive Customer Success: Lead Change Management and Adoption tracks, engaging with business and technical decision makers to drive intent and enable sustained usage of M365 Copilot, Copilot Studio and Agents, securing long-term customer success and renewal.
  • Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
  • Guide other team members to focus on customer/partner experience through efficient delivery. You identify and anticipate issues and advise customers/partners to operate and optimize performance in accordance with Microsoft best practices.
  • Understand industry trends and the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of the solution.
  • Generate new ideas for changes and improvements to existing IP, technologies, and processes for designated customers/partners. You share ideas, insights, and strategic Change Management and Adoption input with teams, internal communities across the field, and the larger virtual team across Microsoft, using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.

Qualifications

  • Bachelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Proven experience working in a customer-facing role (e.g., internal and/or external).
  • Proven experience working on technical projects.
  • Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications).

Skills

Required:Change ManagementAI TransformationStakeholder EngagementPrompt EngineeringProject Leadership

Benefits

  • Benefits and compensation information available in Belgium corporate pay details: base pay range €55,400 - €93,700 per year.
  • Equal opportunity employer information and accommodations available upon request.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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