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Strategic Account Director - Energy, Malaysia

Microsoft· Strategic Account Management
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Hybrid (Malaysia)full-timePosted 4d ago

About the role

Microsoft’s Enterprise Account Team partners with strategic customers to achieve business outcomes through AI, cloud, data, security, and digital transformation. The Strategic Account Director for Energy in Malaysia leads Microsoft’s relationship with a major enterprise customer, orchestrating multi-year transformation programs and leveraging Microsoft capabilities to deliver measurable business outcomes and sustainable growth.

Responsibilities

  • Own the customer strategy. Develop and execute a multi-year strategic account plan aligned to the customer’s business priorities, industry transformation agenda, and technology strategy, with clear growth ambitions and measurable customer outcomes.
  • Operate as the overall orchestrator of the Microsoft-customer relationship, connecting business priorities with Microsoft capabilities and ensuring alignment across senior customer stakeholders, Microsoft leadership, account teams, specialists, engineering teams, and partners.
  • Develop a comprehensive understanding of the customer’s business model, investments, transformation initiatives, competitive landscape, organizational dynamics, and strategic priorities.
  • Create sustainable long-term growth by expanding Microsoft’s relevance across the customer’s enterprise and identifying new strategic opportunities beyond established technology relationships.
  • Build, deepen, and sustain trusted relationships with C-suite and senior executives, positioning Microsoft as a strategic partner.
  • Bring relevant global Microsoft executives, engineering leaders, industry experts, customers, and partners into the relationship to create differentiated executive engagements.
  • Develop relationships across multiple levels and business units within the customer to establish broad sponsorship and alignment around strategic initiatives.
  • Represent the customer’s priorities within Microsoft, mobilizing the organization to remove barriers and accelerate decisions.
  • Bring a strong Energy industry point of view and translate industry trends into strategic conversations with customer executives, connecting priorities to Microsoft’s technology and partner ecosystem.
  • Leverage Microsoft’s Energy capabilities and ecosystem to bring new opportunities to the customer.
  • Establish Microsoft as a strategic thought partner contributing to technology agenda and broader business transformation.
  • Lead strategic conversations around AI-powered transformation, helping identify where AI, Copilot, cloud, data, security, and industry solutions create value.
  • Connect technology investments to measurable business outcomes (productivity, innovation, resilience, workforce transformation, customer experience).
  • Partner with cross-functional teams to move ideas from vision to adoption and value realization.
  • Ensure transformation initiatives translate into platform adoption, consumption, customer satisfaction, and new opportunities.
  • Own end-to-end account performance including pipeline, forecast, revenue, cloud consumption, solution adoption, and competitive strategy.
  • Identify and close large, multi-year transformation opportunities and complex commercial agreements.
  • Develop compelling business cases and value propositions aligned to customer objectives.
  • Maintain rigorous opportunity/account management discipline, anticipate risks and blockers, and drive closure actions.
  • Apply commercial judgment to construct mutually beneficial long-term value.
  • Lead and empower a large virtual account team across sales, technical, engineering, customer success, services, marketing, and partners.
  • Establish priorities, accountability, and operating rhythm focused on customer outcomes.
  • Build a high-performing ecosystem of strategic partners leveraging industry solutions and transformation capabilities.
  • Mobilize regional/global resources when executive sponsorship or specialized engagement is required.
  • Maintain awareness of competitive landscape and differentiate Microsoft to build loyalty.
  • Anticipate satisfaction issues and risks, implement recovery plans, and mobilize resources to resolve challenges.
  • Foster a culture of customer obsession, accountability, integrity, and execution excellence.

Qualifications

  • 15+ years of relevant professional experience across enterprise sales, strategic account management, business development, or customer transformation, with significant experience managing large and complex enterprise customers.
  • Demonstrated Energy industry experience and credibility, with understanding of strategic, operational, technology, and transformation priorities of large Energy organizations.
  • Proven track record of managing large, strategic enterprise accounts and delivering against sales, growth, and customer outcomes.
  • Extensive experience building trusted relationships and influencing C-suite and senior stakeholders.
  • Experience leading and closing large, multi-year enterprise agreements and transformation opportunities with multiple decision makers and partners.
  • Strong track record of leading cross-functional and virtual teams without direct reporting authority.
  • Strong commercial/financial acumen including business-case development, deal strategy, negotiation, forecasting, pipeline management, and executive value articulation.
  • Ability to translate complex technology into strategic business outcomes and communicate to both business and technical audiences.
  • Bachelor’s Degree in Business, Engineering, Technology, or related discipline, or equivalent experience.

Skills

Required:Strategic account managementExecutive stakeholder managementEnergy industry knowledgeAI/digital transformation fluency
Last updated Oct 23, 2026. Interested? Apply on the company site.

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