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Implementation Manager

Microsoft· Process Management
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Reno, NV, Reston, VA$97.6k - $188.4kfull-timePosted 4d ago

About the role

The Implementation Manager (IM) supports launches and continuous improvement efforts within the Operations Service Centre (OSC) of Microsoft Business Operations, focusing on US Federal Government customers while collaborating with multiple regional and corporate teams to design, execute, and operationalize launch plans, manage risks, and drive process optimization.

Responsibilities

  • Ensure all assigned launches and continuous improvement efforts land successfully in region/globally, on time, delivering experience customers/partners expect while managing stakeholder expectations.
  • Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design.
  • Manage the end-to-end regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.
  • Represent our Customers, Partners and Field throughout the launch process. Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations.
  • Ensure all regional/global stakeholders understand the impact the launch will have for their organizations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage.
  • Build strong engagement with corporate launch teams and regional implementation managers located in other Regions, ensuring consistency in launch execution and adherence to launch framework.
  • Provide regional/global approval for transition through launch tollgates and recommend launch Go/No Go decision.
  • Conduct structured launch post-mortems ensuring learnings are incorporated into future launches.
  • Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.
  • Identify AI and Automation opportunities and work closely with leadership teams to operationalize
  • Identify, document and communicate key business and customer needs to create high-quality future experiences, including success measurement and execution management.

Qualifications

  • Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience

Skills

Required:Stakeholder managementCross-functional collaborationChange and project management
Nice to have:Process improvementUS Federal Government practices
Last updated Oct 23, 2026. Interested? Apply on the company site.

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