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Data Center Program Manager

Microsoft· Data Center Operations Management
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Boydton, VA$84.4k - $168.8kFull-timePosted 4d ago

About the role

Microsoft Data Center Program Manager (DCPM) responsible for troubleshooting service incidents, managing projects to meet service delivery objectives, and escalation to remove obstacles. Performs safety adherence, participates in root cause analysis, and mentors across data centers. Builds understanding of data center procedures and collaborates across teams to support Microsoft's cloud infrastructure.

Responsibilities

  • Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
  • Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
  • Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
  • Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
  • Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
  • Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
  • Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
  • In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including availability, safety, security, customer service). Support escalation of issues to appropriate owner.
  • Embody our culture and values.

Qualifications

  • High School Diploma or equivalent AND 1+ years industry experience OR 2+ years industry experience and college course work.

Skills

Required:Budget managementIncident troubleshootingRisk assessment and when to schedule maintenance

Benefits

  • See company benefits; link provided in job description.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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