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Software Engineer II

Microsoft· Software Engineering
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Redmond, WA$102.1k - $202.2kFull-timePosted 4d ago

About the role

The Contact Center AI team builds the conversational AI runtime powering intelligent customer engagement across chat, digital channels, and real-time voice. The role focuses on designing, building, and operating features and services at the heart of the agentic platform, from real-time voice and orchestration to Copilot agents, tool invocation, and the Copilot Studio runtime.

Responsibilities

  • Be a great engineer - Design, implement, and ship reliable, production-grade features across the agentic stack, taking ownership of the quality, delivery, and support of the components you build.
  • Build agentic experiences on the Microsoft Copilot Studio (MCS) runtime - contributing to agent orchestration, planning, grounding, memory, knowledge sources, connectors, the Tool Gateway, and the control plane that ties them together.
  • Contribute to real-time voice agents - low-latency, speech-to-speech experiences with sub-second turn-taking, barge-in, interruption handling, and graceful human hand-off that feel natural in live calls.
  • Build scalable, resilient backend services using event-driven and service mesh patterns, with high-throughput APIs (REST, gRPC), and participate in the full service lifecycle - CI/CD, Infrastructure as Code, on-call, and SLA-driven reliability.
  • Be customer obsessed - Understand and anticipate the needs of our customers who need to react to an evolving business and technology landscape.
  • Earn respect - Work in the code, support the service, and understand at a detailed level how the software works; partner with AI/ML, PM, and design, and actively participate in design and code reviews.
  • Champion Responsible AI - Embed fairness, safety, privacy, grounding, and reliability into everything you build.

Qualifications

  • Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python - OR equivalent experience.

Skills

Required:proficiency in one or more programming languages (C, C++, C#, Java, JavaScript, Python)system design and production-grade software
Last updated Oct 23, 2026. Interested? Apply on the company site.

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