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Senior Program Manager

Microsoft· Customer Experience Program Mgmt
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Redmond, WA$119.8k - $234.7kfull-timePosted 4d ago

About the role

Senior Program Manager in Redmond, WA to enable AI-native process and systems transformation across business, engineering, data, security, and compliance stakeholders, accelerating adoption and driving AI-enabled, automated, and intelligence-driven ways of working within CG&S.

Responsibilities

  • Lead end-to-end AI-native transformation programs, from discovery and process analysis through requirements, solution design, implementation, adoption, measurement, and continuous improvement.
  • Partner with business stakeholders to identify needs, pain points, conditions of success, and opportunities to redesign processes using AI, agents, automation, data, and digital platforms; translate these scenarios into clear requirements, functional specifications, roadmaps, milestones, and measurable outcomes.
  • Collaborate across engineering, architecture, data, security, and business teams to evaluate solution options, align technical approaches to business requirements, resolve blockers, and establish delivery and adoption cadences.
  • Capture stakeholder feedback, operational insights, telemetry, and lessons learned to identify patterns, improve solutions, inform future product and platform capabilities, and continuously improve business processes.
  • Drive adoption and change readiness by communicating strategic objectives and solution value, developing practical guidance and enablement, and helping stakeholders build fluency in AI-enabled and agentic ways of working.
  • Champion responsible, secure, and governed AI and data practices, including appropriate architecture and security reviews, role-based and least-privilege access, data quality, confidentiality, traceability, and auditability for sensitive or regulated scenarios.

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Skills

Required:Program managementBusiness process improvementAnalytical/problem-solving abilityStakeholder managementAI/evaluating digital solutions

Benefits

  • Benefits and additional compensation information available here: https://careers.microsoft.com/us/en/us-corporate-pay
Last updated Oct 23, 2026. Interested? Apply on the company site.

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