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Senior Data Center Technician

Microsoft· Data Center Technicians
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Germany, Hessen, Frankfurt€61k - €85.1kfull-timePosted 4d ago

About the role

Microsoft Senior Data Center Technician (SDCT) responsible for troubleshooting, installing, decommissioning and mentoring on data center hardware, ensuring safety and quality, and supporting CO+I infrastructure across Microsoft’s online services.

Responsibilities

  • Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
  • Decommission hardware for complex changes and/or systems with complex interactions following standard procedures.
  • Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).
  • Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
  • Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
  • Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Verify security compliance for decommissions and processes data-bearing devices for destruction.
  • Maintain awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
  • Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
  • Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (PPE usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
  • Has pride and a sense of accountability for the service quality, completeness, and resulting user experience.

Qualifications

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND demonstrated experience supporting IT equipment or related technology.

Skills

Required:Technical troubleshootingHardware decommissioningInstallation and deployment leadership
Last updated Oct 23, 2026. Interested? Apply on the company site.

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