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Strategic Account Director

Microsoft· Strategic Account Management
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New York, NY, Chicago, IL, Boston, MA$133k - $222.7kFull-timePosted 4d ago

About the role

Lead Microsoft’s U.S. relationships with three strategic customers, with primary focus on a leading Advertising & Marketing Services company, while shaping cross‑Atlantic strategy for two global energy and utilities customers. Combine seller business sense with technologist credibility; own customer relationships and guide technical strategy across AI, data and cloud.

Responsibilities

  • Owns the strategic account plan for a leading marketing, advertising, and communications company (primary focus), while driving the U.S. strategy for two global energy and utilities customers in partnership with the global account teams.
  • Drives pipeline, forecast, revenue and consumption targets using the Microsoft sales methodology, and runs joint account governance with the customer and partners.
  • Leads the extended Microsoft team (industry experts, technical specialists, solution architects, Customer Success) and partners to deliver big bets and new business.
  • Builds partner co-sell and joint solutions to scale outcomes.
  • Builds trusted relationships with executive, business and technical decision makers (CIO, CTO, CDO, CISO, Chief AI/Data Officers), and sets up a regular executive rhythm of business focused on value and ROI.
  • Is credible in technical conversations. Understands the customer's technology estate, data landscape and AI roadmap, and maps them to Microsoft's AI, data, cloud and security solutions.
  • Brings in Microsoft technical resources and product groups at the right time for envisioning sessions, proofs of concept and technical validation. Advocates for the customer's roadmap needs.
  • Challenges customer thinking with new ideas, manages competitive risk and captures customer wins as references.
  • Understands marketing, media and advertising, and/or energy and industrial technology; positions Microsoft solutions in that context (AI/agents for creative/media workflows, data, IoT and sustainability).
  • Builds value-based business cases and cross-solution strategies that link business goals to Microsoft technology.
  • Drives upsell, cross-sell and consumption growth, and agrees on success measures with the customer, including adoption.
  • Works with Customer Success to anticipate risks and protect customer satisfaction; keeps the stakeholder map up to date, including technical sponsors.

Qualifications

  • Bachelor's Degree AND 10+ years experience in an industry and/or driving digital transformation OR Master's Degree AND 9+ years experience in an industry and/or driving digital transformation OR 13+ years experience in an industry and/or driving digital transformation OR equivalent experience.
  • 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
  • 8+ years experience closing large, complex agreements/deals.

Skills

Required:Executive stakeholder managementTechnical collaboration with GTM teams
Nice to have:Cloud, data and AI solutions discussion

Benefits

  • This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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