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Director, Global Black Belt

Microsoft· Solution Sales Advisory
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United States$133k - $222.7kFull-timePosted 4d ago

About the role

Director, Global Black Belt (GBB) to lead Americas AI+Data team of technical sales and solution leaders, accelerating customer adoption of Microsoft’s AI platform and driving strategic, complex customer transformations. Build and develop a world-class GBB team, engage with executive customers, partner with Sales, Engineering, Product, Customer Success, and Partners, and scale repeatable approaches across Microsoft.

Responsibilities

  • Lead Customer AI Transformation
  • Engage with senior business and technology executives to shape cloud and AI strategy and identify opportunities where Microsoft technology can create meaningful business impact.
  • Lead the technical strategy for Microsoft's most strategic and complex AI opportunities, helping customers move from experimentation to production-scale adoption.
  • Develop a deep understanding of customers' business priorities, technology landscapes, regulatory requirements, and industry dynamics.
  • Help customers reimagine applications and business processes around generative AI, agents, data, and cloud platforms rather than simply adding AI to existing solutions.
  • Act as a trusted advisor to customers navigating emerging technology choices and architectural decisions.
  • Accelerate Microsoft Cloud & AI Adoption
  • Drive adoption and consumption of Microsoft’s Cloud & AI Platforms through high-impact customer engagements.
  • Translate Microsoft's product innovation into compelling customer scenarios and repeatable go-to-market motions.
  • Help remove technical, architectural, commercial, and organizational barriers preventing customers from moving AI solutions into production.
  • Partner with account teams to identify opportunities, develop technical strategies, and accelerate complex opportunities through the sales and adoption life cycle.
  • Maintain strong focus on measurable customer outcomes and sustainable platform consumption.
  • Lead and Develop a World-Class GBB Team
  • Attract, develop, and retain exceptional technical and business talent.
  • Build an organization with deep technical expertise, strong customer instincts, commercial discipline, and an AI-first mindset.
  • Coach leaders and individual contributors to operate effectively with senior customer executives, account teams, product groups, and engineering organizations.
  • Create a leadership bench and actively develop future Microsoft leaders.
  • Foster a culture of customer obsession, technical depth, accountability, inclusion, collaboration, and continuous learning.
  • Build mechanisms that enable individual customer expertise to become organizational capability.
  • Create Repeatable IP and Scale
  • Turn learnings from strategic customer engagements into reusable architectures, playbooks, demonstrations, accelerators, technical patterns, and sales motions.
  • Identify patterns across customers and industries that can become repeatable solutions and field programs.
  • Establish mechanisms for sharing best practices and technical insights across the broader Microsoft field.
  • Partner with product, engineering, marketing, sales, and partner organizations to take successful customer patterns to market at scale.
  • Measure success not only by individual customer outcomes but by the organization's ability to create leverage across many customers.
  • Connect Customers, Field and Engineering
  • Create a feedback loop between customers, the field, Product, and Engineering.
  • Systematically identify recurring product gaps, technical blockers, competitive challenges, and emerging customer requirements.
  • Provide clear, evidence-based customer signals that help inform product and engineering priorities.
  • Partner with Engineering to accelerate resolution of critical customer blockers and improve product readiness.
  • Represent customer perspectives in internal strategy and product discussions.
  • Shape the AI-Native GBB Operating Model
  • Champion of an AI-first approach to technical sales and customer engagement.
  • Explore how agents, generative AI, automation, and emerging Microsoft technologies can increase the leverage and effectiveness of the GBB organization.
  • Encourage the team to rethink traditional technical sales processes around AI-assisted and agent-driven workflows.
  • Develop new approaches for scaling scarce technical expertise across customers, sellers, partners, and geography.
  • Lead organizational change required to operate successfully in a rapidly evolving AI market.
  • Drive Business and Operational Excellence
  • Establish clear priorities, objectives, and metrics for the organization.
  • Maintain strong operational discipline across pipeline, customer engagements, adoption, consumption, technical blockers, and business outcomes.
  • Develop mechanisms for identifying and concentrating resources on the highest-impact customer opportunities.
  • Use data and customer evidence to continuously improve execution.
  • Collaborate across organizational boundaries and influence outcomes without relying on formal authority.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technical solution architecture and enterprise sales, business development, strategic consulting, technical consulting, or relevant/prioritized industry OR equivalent experience.

Skills

Required:Executive engagementAI strategy and transformationTeam leadershipCustomer success metricsProduct and engineering collaboration
Last updated Oct 23, 2026. Interested? Apply on the company site.

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