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Senior Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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South AfricaFull-timePosted 4d ago

About the role

Customer Success Account Manager (CSAM) acts as a strategic advisor to drive customer success through leadership and cross-functional coordination, building executive partnerships, guiding long-term success strategies, and accelerating cloud adoption and AI transformation at scale to deliver measurable business value.

Responsibilities

  • Establish executive-level partnerships that align customer business priorities with Microsoft strategies, capabilities, and transformation opportunities.
  • Influence stakeholder and priority alignment across complex customer ecosystems, driving consensus around strategic outcomes, investments, and success measures.
  • Lead long-range Customer Success Planning that enables durable value realization and supports evolving customer business and technology objectives.
  • Drive strategic execution across Microsoft, partner, and customer teams to strengthen customer health, accelerate cloud adoption, and advance AI transformation initiatives at scale.
  • Influence adoption of Success Management Services and Success Programs as mechanisms for delivering consistent, high-quality customer outcomes across complex engagements.
  • Anticipate and address business, technical, and organizational risks while guiding stakeholders through ambiguity, competing priorities, and transformational change.
  • Contribute to broader organizational success by sharing best practices, coaching others, and helping elevate customer success execution across teams and communities.

Qualifications

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  • 5+ years relevant work experience within customer industry.
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
  • Project Management Institute (PMI) or equivalent Project Management certification.
  • Prosci or equivalent certification.

Skills

Required:Executive-level partnership developmentStrategic planningCross-functional coordination
Last updated Oct 23, 2026. Interested? Apply on the company site.

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