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Cloud Solution Architect

Microsoft· Cloud Solution Architecture
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Malaysia, Federal Territory of Kuala Lumpur, Bukit Jalil, Singapore, Singapore, Indonesia, Multiple Locations, Vietnam, Multiple Locations, Philippines, Multiple Locations, Thailand, Multiple Locationsfull-timePosted 4d ago

About the role

Cloud Solution Architect specializing in Copilot within the SME&C team, leading technical delivery to enable Small, Medium & Corporate customers and partners to realize value from Microsoft technologies, including driving architecture design, governance, and customer success initiatives.

Responsibilities

  • Customer Centric: Drive positive Customer Satisfaction and become a trusted advisor to customers and partners, leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes.
  • Customer/Partner Insights: Provide feedback & insights from customers/partners back to relevant MS teams to enable continuous improvement.
  • Accelerate Value Realization: Engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term renewals; galvanize teams around opportunities to develop customer roadmaps.
  • Business Impact: Develop opportunities to drive Customer Success business results by ensuring customers understand M365 value proposition and realize value from Microsoft technology.
  • Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects; lead technical conversations to drive value and deliver work per MS best practices.
  • Technical Leadership: Demonstrate a self-learner mindset aligning skills to team demands and Customer Success goals.
  • Accelerate Customer Outcomes: Engage with communities to share expertise, contribute to IP creation, prioritize IP re-use, and accelerate customer transformation.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • Ability to communicate effectively in written and spoken English
  • 6+ years experience in a customer-facing role
  • 10+ years experience of deep technical working experience
  • Technical Certifications preferred: AB-100, AB-620, MS-102, MS-202, MD-102, SC-400, MS-220, MS-700
  • Masters Degree in relevant field AND 6+ years experience OR equivalent experience
  • Collaboration and Communication: strong collaborative decision-making and communication skills
  • Presentation skills for varied audience sizes
  • Technical skills including: Microsoft 365, Office 365; Copilot; Copilot Studio; Microsoft Foundry; Entra ID fundamentals; SharePoint Server/Online or Exchange Server/Online; Power Platform (Power Apps, Power Automate); Microsoft Purview; Microsoft Intune; Microsoft Endpoint Manager; Windows 11; Microsoft Teams; Microsoft Viva; OneDrive for Business

Skills

Required:Cloud and architecture leadershipMicrosoft 365Copilot

Benefits

  • Equal opportunity employer
  • Accommodations available upon request during the application process
Last updated Oct 23, 2026. Interested? Apply on the company site.

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