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Copilot & Agent Solution Architect

Microsoft· Cloud Solution Architecture
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Hybrid (Sydney, NSW), Hybrid (Melbourne, VIC), Hybrid (Brisbane, QLD)Full-timePosted 4d ago

About the role

Cloud Solution Architect in the ANZ AI Business Solutions Team empowering customers to achieve ROI on M365 and D365 investments, guiding them on their Agentic journey across deployment, usage, and expansion with a focus on emerging technologies.

Responsibilities

  • Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers and partners to enable defined Customer Success Plan outcomes.
  • Customer/Partner Insights: Provide feedback & insights from customers/partners to the relevant MS teams, including Product Groups, to enable continuous improvement.
  • Experience in Customer Success for productivity and business process transformation platforms. Strong technical aptitude and desire to work with both business and IT stakeholders.
  • Executive Stakeholder Value: Build and maintain executive-level stakeholder relationships and lead value proposition conversations aligned to customer priorities and outcomes.
  • Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's value proposition.
  • Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects; lead technical conversations to drive value from MS investments.
  • Learn It All: Demonstrate self-learner mindset and align skilling with team/area demands and Customer Success goals.
  • Accelerate Customer Outcomes: Engage in communities to share expertise, contribute to IP creation, prioritize IP reuse, and accelerate transformation journey.
  • Depict customer business processes and prepare for analysis and improvement of business process performance.
  • Articulate, demo, and present complex customer concepts to varying audiences (BDMs & ITDMs).
  • Territory & Pipeline Mgmt: Experienced in territory management, opportunity qualification, stakeholder communication, and partner engagement, including pipeline management.
  • Collaboration & Community Engagement: Collaborate in virtual teams to develop and drive usage opportunities; document best practices and customer references.

Qualifications

  • Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 3+ years' experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, or consulting OR equivalent experience.

Skills

Required:Cloud solution architectureBusiness process analysisStakeholder management

Benefits

  • (Not specified in the provided description)
Last updated Oct 23, 2026. Interested? Apply on the company site.

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