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Technical Support Engineer II

Samsara· Support
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Hybrid (Bengaluru, India)full-timePosted 3d ago

About the role

Hybrid Technical Support Engineer role in Bengaluru (BLR1) within Samsara's Tier 2 support team, focusing on hardware and software support, complex troubleshooting, and collaboration with Engineering and Product teams.

Responsibilities

  • Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (IoT) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
  • Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
  • Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
  • Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-servisablity for our end users.
  • Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
  • Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
  • Team Player: Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Qualifications

  • B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
  • Minimum 5 years of experience in support, engineering, or other technical roles.
  • Fluent English is a must.
  • Technical know-how - comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
  • Excellent customer service and interpersonal skills with the ability to influence across the company.
  • Excellent written and verbal communication skills.
  • Strong bias for action, ability to dive deep, and insistence on the highest standards.
  • Ability to work in a hyper-growth environment with shifting priorities.
  • Willingness to work flexible hours during nights and weekends is preferred.
  • Strong API/Mobile Apps experience

Skills

Required:Product TroubleshootingCustomer CommunicationSaaS SystemsDocumentation/WritingCollaboration with Engineering/Product

Benefits

  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
  • Further details available via company benefits page
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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