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Technical Account Manager

Samsara· Support
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Remote$86k - $130.1kfull-timePosted 3d ago

About the role

Samsara Technical Account Manager (TAM) focusing on building customer relationships, understanding implementations, and proactively ensuring success of Samsara platform for assigned accounts, with emphasis on technical proficiency, communication, and collaboration across internal and external stakeholders.

Responsibilities

  • Transform your assigned customers’ support experience through technical proficiency and problem solving. Demonstrate an understanding of Samsara's products, including APIs, hardware, and software troubleshooting.
  • Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met.
  • Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs. Identify opportunities for additional value and growth while presenting outcomes achieved.
  • Cultivate solid and long-lasting relationships with technical stakeholders within your customers’ organizations. Establish yourself as a technical trusted advisor, advocating for customer interests within Samsara.
  • Be fluent in English to effectively engage and communicate with a diverse customer base in North America.
  • Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement.
  • Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities.
  • Be available for occasional travel to customer sites and may need to be online for some after-hour or weekend coverage depending on the customers’ needs.
  • A strong passion for technology and a commitment to continuous learning, with a demonstrated interest in artificial intelligence, machine learning, and their practical applications in a business context.
  • Champion, role model, and embed Samsara’s Operating Values and Principles in how you show up to work.

Qualifications

  • 7+ years of experience in technical account management, customer success, or a similar role.
  • Bachelor's degree in a technical field or equivalent practical experience (Computer Science, Engineering, or related fields).
  • Exceptional technical literacy, with the ability to understand and troubleshoot hardware, software and AI technology.
  • Strong written and verbal communication skills.
  • Demonstrated ability to build and maintain customer relationships.
  • Business acumen with a focus on understanding customer needs through a data-informed approach.
  • Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards.

Skills

Required:English fluencyRelationship buildingTechnical troubleshootingCommunication
Nice to have:Sales / business acumenTravel readiness

Benefits

  • Total Rewards package including base salary, performance-based bonus/variable pay, and equity (for eligible roles).
  • Flexible, employee-led remote model with health, parental leave, and professional development stipends.
  • Comprehensive health plans and more.
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
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