← All roles

Digital Customer Success Manager, AI & Automation

Samsara· Customer Success
Apply on company site
Remote$105.9k - $160.2kfull-timePosted 3d ago

About the role

Remote role for a hands-on developer to design, test, deploy, and maintain agentic systems supporting a digital-first, post-sales strategy in Samsara’s Commercial Customer Success team.

Responsibilities

  • Customer Journey Optimization: Pinpoint friction points in the customer experience, create proactive interventions, and turn interactions into automated, personalized journeys.
  • End-to-End Execution: Write code, execute experimental tests, and continuously maintain production solutions.
  • Cross-Functional Alignment: Partner across teams to ensure a cohesive experience for all users.

Qualifications

  • Hands-on experience building and maintaining production LLM-based agents or automations, with at least 1 year working directly with LLMs or AI agents in production
  • Ability to code rapidly with Python proficiency or skilled at using AI to code; experience connecting AI to external systems (CRMs, APIs, customer data, operational tools)
  • Experience using product usage data to spot risk and opportunity and act on it before it surfaces in renewal conversations
  • Comfort running experiments and drawing sound conclusions from data to improve performance
  • Systems mindset for managing a high-volume book of business; building repeatable playbooks and motions
  • 3+ years of experience, preferably in a B2B SaaS environment

Skills

Required:LLM-based agents / AI automationPythonSystems integration

Benefits

  • Total Rewards: base salary, performance-based bonus/variable pay, and equity (for eligible roles)
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
  • Ability to work remotely with optional in-person offices
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

More open roles at Samsara