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Senior Customer Success Manager

Samsara· Customer Success
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Remotefull-timePosted 3d ago

About the role

Senior Customer Success Manager for a remote role open to Mexico, focused on ensuring customers realize value from Samsara’s IoT platform, renewing accounts, and expanding adoption through multi-functional collaboration.

Responsibilities

  • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
  • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
  • Orchestrate renewal-focused business reviews with our customers where we look back at past successes and align on upcoming goals
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
  • Mitigate escalations and resolve customer issues
  • Help Customers with a wide range of general inquiries and questions
  • Solve customer issues and escalations about Samsara products and services
  • Experience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requests
  • Ability to prioritize work queue and backlog in addition to incoming customer requests
  • Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Qualifications

  • 2-5 years of experience in a Customer Success, account management, or consulting role. SaaS experience preferred
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem-solving skills
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
  • Bachelor’s degree from a 4-year institution
  • Spanish and English fluency
  • IA tools fluency (Claude/ Pilot/ Gemini, others)

Skills

Required:Customer success managing SaaS customersTechnical product understanding
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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