← All roles

Contract and Billing Specialist

Samsara· Customer Success
Apply on company site
Remote$84.8k - $128.3kcontractPosted 3d ago

About the role

Remote role focused on owning and resolving complex billing and contract cases for Mid-Market and Commercial accounts, acting as the main owner from report to fix, coordinating cross-functional teams, and driving root-cause analysis and process improvements.

Responsibilities

  • Own complex billing and contract cases for Mid-Market and Commercial accounts, from the first report to a confirmed fix, and keep the customer informed in plain terms, including delinquent or suspended accounts.
  • Reconstruct the full story behind a billing error across contracts, order forms, segment or ownership changes, reprocessing, and invoicing, including cases with multiple handoffs and incomplete records.
  • Separate correction of Samsara errors from concessions, returns, reprocesses, and contract amendments, and choose the path that fixes the customer’s billing, not just the immediate complaint.
  • Drive Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal to execute the fix.
  • Evaluate and prepare concession requests: confirm fault, size against policy, write a case summary, route to approver, and ensure credit is applied and customer informed.
  • Support cancellation, return, and ETF exceptions: validate eligibility, prepare case for approval, act as fallback when approvals delay, ensure outcomes are processed.
  • Be the front door for billing, concession, and cancellation requests: log in a single case record, redirect to the right path, and coach teams on what constitutes a complete request.
  • Fix repeat causes: tag root causes, distinguish one-offs from systemic issues, and deliver monthly read-outs to owning teams.
  • Carry forward billing improvement work with Support, Finance, and Product, including earlier detection of billing problems that threaten renewals.
  • Champion Samsara’s operating principles (Keep a High Bar, Be Intellectually Honest, Solve Problems Together) as the company scales.

Qualifications

  • 4+ years of experience in billing operations, order to cash, revenue operations, deal desk, contracts, or similar finance and operations role.
  • Strong priority management and high emotional intelligence for a demanding role with high internal visibility.
  • Strong investigative skills to rebuild timelines from incomplete or conflicting information across CRM, billing, and contract systems.
  • Sound financial judgment about credits, concessions, reprocessing, and refunds; ability to explain recommendations clearly.
  • Customer-facing communication that stays honest and composed in difficult conversations; ability to produce concise written summaries for leadership.
  • Proven track record of driving results across teams without direct authority, including meeting deadlines in approval processes.
  • Familiarity with order forms, amendments, and terms and their flow into billing.
  • Comfort with ambiguity and rigorous case management to prevent drop-offs across weeks and stakeholders.
  • Diplomacy, tact, and poise under pressure when handling customer issues.

Skills

Required:Billing operationsResearch and root-cause analysisCross-functional collaborationComunication and documentationConflict resolution under pressure

Benefits

  • Total Rewards with base salary, bonus/variable pay, and equity where eligible.
  • Flexible, employee-led remote model with optional in-person offices.
  • Professional development stipend; comprehensive health and parental leave plans.
Last updated Oct 24, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

More open roles at Samsara