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Customer Success Manager

Topline Pro· Operations
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Hybrid (New York, NY)$65k - $70kFull-timePosted 11mo ago

About the role

Generative AI powered Shopify for home service professionals

Responsibilities

  • Manage a portfolio of SMB customers
  • Create and execute an account growth strategy to achieve customer goals
  • Deal with a high volume of customer communications across email, text and calling
  • Build lasting relationships with clients and be a customer advocate within the team
  • Work on upselling initiatives to drive new feature adoption and user expansion
  • Document account-related activities in CRM and sales software (Hubspot, Salesloft)
  • Become a product superuser who is knowledgeable of every part of our product
  • Serve as a customer advocate by sharing customer feedback and product ideas with the product team to help advance the product

Qualifications

  • 1+ years experience in sales, customer success or customer support (a bonus if for SaaS company or to SMBs)
  • Comfort communicating with customers and dealing with a high volume of verbal and written communications
  • Passion for driving positive growth for our clients and routinely exceeding expectations
  • Advanced time management skills with the ability to multitask through a high volume of relationships / initiatives at the same time
  • Desire to work with or experience working with small teams in an agile, startup environment
  • Excellent written and verbal communication skills
  • Someone eager to learn and grow in customer success management!

Skills

Required:Account managementCustomer communicationCRM software (Hubspot)Sales enablement/upsellingProduct feedback

Benefits

  • $65,000 base + a variable pay up to (but not capped at) $20,000 (based on Net Revenue Retention) + equity package
  • Full Medical, Dental and Vision Health Coverage
  • Computer and workspace enhancements
  • Monthly stipend for mental and physical health
  • 401(k) plan (non-matching)
  • Unlimited vacation, 7 company holidays including election day, and 1 personal volunteer day a year
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About Topline Pro

Generative AI powered Shopify for home service professionals

Topline Pro (formerly ProPhone) is a Generative AI platform enabling home service businesses to be easily discovered, trusted and booked, directly. The AI-driven interface rapidly and affordably creates a custom, SEO-optimized website along with a application to help sync content to and from local listings, put social media communications on autopilot and enable the business owner to easily get paid online.

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