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Business Development at Fleek

Fleek· Sales
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London£55k - £65kFull-timePosted 11mo ago

About the role

Account Manager role at Fleek to own and grow a portfolio of marketplace customers, driving retention, wallet share expansion, and long-term customer health in the UK and US.

Responsibilities

  • Own Your Portfolio: Manage a book of customers starting in the £5-15k monthly spend range, with a clear path to higher-value accounts. Drive 10-20% month-on-month growth in retention and wallet share.
  • Build Healthy Customers: Ensure customers are spending on relevant categories with minimal refunds and cancellations.
  • Drive Customer Engagement: Use WhatsApp, email, calls, stock lists, bundles, and supplier recommendations to keep customers active and expanding spend.
  • Win Back Lapsed Customers: Identify and re-engage inactive accounts and build reasons for return.
  • Champion Self-Service: Act as the primary contact while enabling self-service on Fleek platform.
  • Build AI-Enabled Account Management: Collaborate to build AI-powered workflows to scale account management.
  • Feed Insights Back: Surface customer pain points to product/ops/supply and drive platform improvements.

Qualifications

  • 2+ years of experience in a commercial or account management role, ideally at an early-stage or high-growth company.
  • Comfort with ambiguity and broken processes.
  • An AI-first mindset and experience with AI tooling or automation in the last 3-6 months.
  • Systems and process thinking with demonstrated workflow improvements.
  • Strong relationship skills across multiple channels (WhatsApp, calls, in-person).
  • Self-motivated and entrepreneurial with ownership of portfolio and numbers.
  • Resilience and positivity in the face of operational complexity.

Skills

Required:Account managementSales and relationship managementAI tooling / automation

Benefits

  • Competitive salary plus 30-40% performance bonus tied to portfolio growth and retention
  • Generous equity
  • Comprehensive healthcare coverage
  • Collaborative team in a London office
  • Access to founders
  • Exclusive employee discounts on Fleek products
  • Access to borrow items from Fleek's vintage collection in the office
  • High level of responsibility and potential for massive impact
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Fleek

A B2B marketplace for wholesale second hand fashion

Fleek is a B2B Wholesale Marketplace for second-hand fashion. Our buyers are vintage stores and online resellers; our suppliers are used clothing wholesalers, rag-houses, and donation centres.

marketplaceb2be-commerce
Company profileWebsite

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