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Account Manager

Fleek
Apply on company site
London£45k - £55kFull-timePosted 8mo ago

About the role

Account Manager to own and grow Fleek's marketplace customer portfolio, driving retention, wallet share expansion, and long-term customer health in the UK and US.

Responsibilities

  • Own Your Portfolio: Manage a book of customers starting in the £5-15k monthly spend range, with a clear path to owning higher-value accounts as you ramp. Drive 10-20% month-on-month growth in retention and wallet share.
  • Build Healthy Customers: Ensure customers are spending on categories that make sense for our suppliers, with minimal refunds and cancellations.
  • Drive Customer Engagement: Use WhatsApp, email, calls, stock lists, bundles, and handpicked supplier recommendations to keep customers active, ordering, and expanding their spend.
  • Win Back Lapsed Customers: Proactively identify and re-engage inactive accounts. Understand why they left and build compelling reasons for them to return.
  • Champion Self-Service: Act as the primary point of contact while actively encouraging and enabling customers to use the Fleek platform independently.
  • Build AI-Enabled Account Management: Work alongside the team to build AI-powered workflows that scale your ability to manage more accounts at higher quality.
  • Feed Insights Back: Work cross-functionally with product, operations, and supply to surface customer pain points and drive platform improvements.

Qualifications

  • 2+ years of experience in a commercial or account management role, ideally at an early-stage or high-growth company.
  • Comfort with ambiguity and broken processes.
  • An AI-first mindset.
  • Systems and process thinking.
  • Strong relationship skills across multiple channels.
  • Self-motivated and entrepreneurial.
  • Resilience and positivity.

Skills

Required:Account managementCustomer engagementAI tooling / automation
Nice to have:CRM & sales tooling

Benefits

  • Competitive salary plus 30-40% performance bonus tied to portfolio growth and retention
  • Generous equity: being on Fleek means you'll own a part of it
  • Comprehensive healthcare coverage
  • A collaborative team in a lovely office in the heart of East London
  • Access to founders and direct involvement
  • Exclusive employee discounts to buy on Fleek
  • Access to borrow any item from our collection of vintage and reworks in the office
  • A disproportionate level of responsibility and the opportunity to drive massive impact
Last updated Oct 21, 2026. Interested? Apply on the company site.
Fleek logo

About Fleek

A B2B marketplace for wholesale second hand fashion

Fleek is a B2B Wholesale Marketplace for second-hand fashion. Our buyers are vintage stores and online resellers; our suppliers are used clothing wholesalers, rag-houses, and donation centres.

marketplaceb2be-commerce
Company profileWebsite

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