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Account Manager

Omniscient· Client Success
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Remote$110k - $150kFull-timePosted 11mo ago

About the role

Account Manager at Omniscient responsible for owning client relationships, driving retention and expansion across a portfolio of B2B SaaS accounts, and shaping the AM function as it scales.

Responsibilities

  • Own the relationship. Serve as the primary point of contact for senior stakeholders and clarify ownership. Own the narrative. Translate SEO and content performance into executive-ready language tied to pipeline and ARR. Own renewals end-to-end. Manage timeline, prep, deck, pricing, and close; forecast renewal value and handle changes. Drive expansion. Identify and execute qualified expansion opportunities within healthy accounts. Lead executive conversations. Frame trade-offs and turn data into persuasive narratives. Run the engagement. Coordinate internal teams to ensure delivery, QA, and risk surfacing. Manage escalations. Act as first line for client issues and propose solutions. Think across the portfolio. Share patterns and insights across accounts. Build the function. Document playbooks and contribute to scalable standards.

Qualifications

  • 4-5+ years in account management for SEO, GEO content marketing, digital PR, CRO, or organic growth services — agency experience required.
  • B2B fluency. Experience with B2B clients and pipeline mechanics.
  • Driver mindset. Organized, accountable, and proactive ownership.
  • Proven narrative chops. Ability to translate delivery into executive business outcomes.
  • Commercial confidence. Experience owning renewals and expansion conversations.
  • High standards for self and others. Willingness to give and receive candid feedback.
  • Tolerance for ambiguity. Ability to operate in a developing function.
  • Risk-minded and solution-oriented. Ability to anticipate challenges and outline paths forward.
  • Attentive to detail. Passcode: clientgrowth2026
  • Empathy and collaboration;

Benefits

  • Health insurance — 90% of medical, dental, and vision premiums paid for US employees
  • 401k with employer match — 100% match on first 3% of pay, then 50% on next 2%
  • Profit share — quarterly profit share program after 1 year
  • Unlimited vacation — minimum suggested 14 days per year
  • Learning and development stipend — $2,000 after 1 year
  • Free books program — Kindle cost covered plus 1 Kindle book per month
  • Networking stipend — $50 per month for professional networking
  • 100% remote flexibility
  • Annual team offsites — Boston, Austin, Chicago, San Diego, Playa Grande (Costa Rica), Belgrade (Serbia)
Last updated Aug 20, 2026. Interested? Apply on the company site.

About Omniscient

Organic Growth Agency for B2B Software Companies

Omniscient Digital is an organic growth agency that helps B2B software companies drive business growth through SEO, GEO, and content.

SEOGEOcontentB2B software
Company profileWebsite

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