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Engagement Associate

Metaview· Go-to-market
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San Francisco$100k - $125k + equity + bonusFull-timePosted 11mo ago

About the role

Engagement Associate at Metaview, an AI company focused on recruiting. The role is part solutions developer, part AI builder, handling end-to-end customer engagement, onboarding, implementation, and expansion for a book of smaller, faster-moving customers with a strong emphasis on retention, growth, and customer outcomes.

Responsibilities

  • Own retention and growth on your book. GRR and NRR, with the renewals and expansion conversations that produce them.
  • Own your customers' outcomes end to end. Onboard them well, get them to value quickly, and stay close through the full customer lifecycle - because that's what the number rests on.
  • Be a partner, not a ticket queue. Run the sessions, make recommendations, and have a view on how they should be hiring and utilizing our agents.
  • Go deep on the product. Know what it does, where it bends, and what's coming.
  • Build with AI. Automations, agents, internal tools - we'd rather you engineered the admin away than powered through it.
  • Do your own analysis. We have no separate data team. You'll read usage data yourself, spot risk and expansion signals early, and know when to escalate.
  • Close the loop with Product. You'll see the same friction repeatedly before anyone else does. Make it impossible to ignore.

Qualifications

  • Anywhere from 1-4 years post-academics, with experience in consulting, Customer-Success, or advisory; or related roles at a software or AI company; or a junior role at a strong company with upward trajectory.
  • Appetite for the commercial side and experience near revenue, targets, or customer spend.
  • Genuine, hands-on AI engagement with shipped projects or demonstrable AI work (hackathons, coursework, prompt-engineering, published writing, or time at an AI-native company).
  • Strong academic record or evidence of extracurricular excellence.
  • Evidence of guiding customers or stakeholders through onboarding, rollout, or change management.
  • Ability to run sessions with experienced operators and land disagreements well.
  • Real product instinct and deep familiarity with at least one tool.
  • Structured execution using data and outcomes to show impact.
  • Clear, fast writing for Slack and email.
  • Curiosity about hiring as a craft.
  • Brand alignment with intelligent, low-BS, customer-oriented ethos.
  • Ability to work in a hybrid model within New York.

Skills

Required:Retention and expansion planningCustomer onboarding and lifecycle managementProduct knowledge and feedback loopAI tooling and automation

Benefits

  • Base pay within our salary range is determined by a candidate's skills, expertise, or experience.
  • An environment that fosters cohesion, collaboration, and performance with transparency at the heart of what we do and how we communicate.
  • Supreme rate-of-learning as we re-orient how the world works with AI.
  • High compensation, through cash and equity.
  • Unlimited AI - Access to ChatGPT, Claude, Cursor, and other AI tools.
  • Build your own toolkit - latest hardware, software, and equipment provided.
  • Ramp card for success - a company card for meals, home office upgrades, memberships, books and learning resources, event attendance, professional development.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Metaview

AI built for recruiting.

Metaview is purpose-built AI for recruiting—bringing radical efficiency and precision from sourcing to offer with Notetaker, Reports, Job Posts, and Candidate Search.

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