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Software Engineer, Site Reliability (SRE)

Sierra· Engineering
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San Francisco, CA$230k - $390kFull-timePosted 11mo ago

About the role

Software Engineer on Sierra's Site Reliability team responsible for reliability, observability, and scalability across AI-driven infrastructure, partnering with core engineering and product teams.

Responsibilities

  • Own Sierra’s observability stack—monitoring, alerting, logging, and tracing—to give engineers clear visibility into system health and performance.
  • Partner with product and platform engineers to design systems that are reliable and scalable from day one—not as an afterthought.
  • Design and implement scalable, reliable, and secure cloud infrastructure (AWS) using Terraform and modern DevOps tooling.
  • Improve the reliability and scalability of our LLM deployments, ensuring robust, performant, and cost-effective operation.
  • Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes to reduce downtime and response time.
  • Define the foundation of SRE practices at Sierra, influencing culture, tooling, and best practices across the engineering org.

Qualifications

  • 5+ years of hands-on experience in Site Reliability or Infrastructure engineering roles for complex SaaS or cloud-based systems.
  • Experience designing for availability, scalability, and reliability at both infrastructure and application layers.
  • Deep experience with Terraform, AWS services, container orchestration, and cloud networking (including IAM and VPC architecture).
  • Strong background in observability systems (e.g., Prometheus, Grafana, Datadog, or similar).
  • Experience working with enterprise customers and familiarity with their compliance and networking needs along with integration patterns.
  • Comfortable working in fast-moving environments and collaborating across product, ML, and core engineering teams.
  • Degree in Computer Science or a related field, or equivalent professional experience.

Skills

Required:Site Reliability EngineeringTerraformAWSObservabilityCI/CDCollaboration

Benefits

  • Flexible (unlimited) paid time off
  • Medical, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits through Carrot
  • Lunch, snacks and coffee
  • Discretionary benefit stipend
  • Free alphorn lessons
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Sierra

Better customer experiences. Built on Sierra.

Sierra helps businesses build better, more human customer experiences with AI.

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