Product Manager, Agent Development
San Francisco, CA, New York, NY$180k - $390kFull-timePosted 11mo ago
About the role
Product Manager responsible for building enterprise-grade AI agents, engaging with customers, and shaping the product roadmap for Sierra’s agent development platform.
Responsibilities
- Build enterprise-grade AI agents: partner with engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
- Engage with customers: discover and assess requirements, prepare and present demonstrations, address technical challenges with counterparts, develop and improve Sierra virtual agents, become trusted advisors and drive strategic technical strategies.
- Shape the product roadmap: collaborate with engineering and product teams to scope and implement new features essential to customer success.
Qualifications
- 5-7+ years experience in product development of highly technical products.
- Past experience in Product Management or similar roles at or above Senior Product Manager level.
- Experience crafting and tailoring messages for potential customers, including executives.
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences (including recent AI developments).
- Degree in a technical or related field, or equivalent professional experience.
Skills
Required:Experience in product development of highly technical productsSenior-level Product ManagementCustomer communication and executive messaging
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
Last updated Sep 16, 2026. Interested? Apply on the company site.
About Sierra
Better customer experiences. Built on Sierra.
Sierra helps businesses build better, more human customer experiences with AI.
AICustomer ExperienceCustomer SupportVoiceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
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