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Customer Service Team Lead

Promenade· Customer Success
Apply on company site
RemoteFull-timePosted 11mo ago

About the role

Customer Service Team Lead to oversee a team of 8 offshore representatives, handling complex inquiries, driving performance, and improving processes to ensure exceptional customer satisfaction.

Responsibilities

  • Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service.
  • Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions.
  • Monitor team performance, set goals, and provide regular feedback and coaching.
  • Identify opportunities to streamline processes and improve efficiency within the team.
  • Collaborate with other departments to ensure seamless communication and collaboration.
  • Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently.
  • Act as a product evangelist, helping customers and partners use Promenade products to connect local businesses with their communities

Qualifications

  • A natural people person and relationship builder
  • Passionate about serving small businesses and being part of a growing startup
  • Tech savvy with ability to quickly learn tools such as Zendesk, Salesforce, and Confluence
  • Excellent written and verbal communication skills
  • Friendly, optimistic, and caring demeanor
  • Ability to work well under pressure and meet tight deadlines
  • Experience in customer service or customer support (retail or service industry experience a plus)
  • Experience with customer service channels (phone, email, and/or chat)

Skills

Required:Team leadershipCustomer supportPerformance management

Benefits

  • Equity/Stock options in a profitable and rapidly growing company
  • Medical/Dental/Vision coverage
  • Transportation coverage (parking, rideshare, or metro credit)
  • Fully stocked snack bar & weekly catered lunches
  • Company-provided gear & swag (MacBook Pro, etc.)
  • Opportunity to mold your career and make an immediate impact
  • Fast-paced, fun environment with an international team
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Promenade

Sell online and deliver to your customers with Promenade

Ecommerce websites, online ordering, and business management for small businesses.

EcommerceOnline OrderingBusiness ManagementSmall Businesses
Company profileWebsite

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