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Customer Service Representitive

Promenade· Customer Success
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Remote$16/hr - $20/hrFull-timePosted 11mo ago

About the role

Customer Service Representative to provide Tier 1 support to customers and floral partners via phone and email, respond to inquiries, escalate complex issues, and advocate for users to improve the BloomNation platform and user experience.

Responsibilities

  • Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.
  • Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions.
  • Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team.
  • Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.
  • Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience.
  • Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses.

Qualifications

  • A natural knack for connecting with people: You're a friendly, optimistic, and caring individual who loves building relationships.
  • Passion for small businesses: You're excited to support local florists and be part of a growing startup.
  • Tech-savviness: You're comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus).
  • Exceptional communication skills: You can clearly and effectively communicate both in writing and over the phone.
  • Bilingual: Spanish speaking is a plus!
  • Grace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment.
  • Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus!).

Skills

Required:Customer serviceCommunicationProblem-solvingRelationship building
Nice to have:Salesforce or similar CRM
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Promenade

Sell online and deliver to your customers with Promenade

Ecommerce websites, online ordering, and business management for small businesses.

EcommerceOnline OrderingBusiness ManagementSmall Businesses
Company profileWebsite

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